Agreement between User and globalwhiskyline.com
Welcome to globalwhiskyline.com. The globalwhiskyline.com website (the “Site”) is comprised of various web pages operated by Global Whisky Line. Global Whisky Line is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of globalwhiskyline.com constitutes your agreement to all such terms. Please read these terms carefully and keep a copy of them for your reference.
globalwhiskyline.com is an E-Commerce Site.
Visiting globalwhiskyline.com or sending emails to Global Whisky Line constitutes electronic communication. You consent to receiving electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communications be in writing.
By using our website, you confirm that you are of legal age to purchase and consume alcohol in your country, state, province, or territory. To avoid confusion, in the United States you must be at least 21 years old to purchase alcohol, whereas in Europe, Asia, and Australia you must be at least 19 years old.
Third party services
Certain services made available via globalwhiskyline.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the globalwhiskyline.com domain, you hereby acknowledge and consent that Global Whisky Line may share such information and data with any third party with whom Globalwhiskyline has a contractual relationship to provide the requested product, service or functionality on behalf of globalwhiskyline.com users and customers.
Global Whisky Line does not currently charge users excise tax, but it does charge shipping and delivery fees, as well as restocking fees, when you place an order for shipment or delivery. Any such fees are due immediately. You are solely responsible for any and all duties, taxes, levies, or fees imposed by any authority on your country.
The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment. We reserve the right to not accept any order if we suspect fraud, money laundering, or other criminal activity is being committed. Please note that this is entirely at our discretion and our decision is final. All goods are offered subject to availability. In the event that a product is unavailable when you place your order, we will contact you to arrange a replacement, or another acceptable arrangement for the completion of your order.
For orders of all items, the delivery time frame will be confirmed during the checkout process. We will do everything we can to meet this timeframe, but we accept no liability for goods which fail to arrive within this window due to circumstances beyond our reasonable control. Examples of this include bad weather, computer failures, vehicle breakdowns, and other technical failures by our nominated couriers.
We use an independent courier to fulfill our deliveries. This courier will only attempt to deliver items twice, after which they may be returned to us if you do not respond to their communications. In this instance, or if items are returned to us due to an incorrect or incomplete delivery address given by you, we reserve the right to pass on the cost of re-delivery.
All orders are dispatched using an express service which arrives the next day in the majority of Germany and the UK (except NI, Islands & Highlands and remote areas). For international orders, delivery times and prices vary depending on location (2 to 3 days in Europe, 3 to 6 in ASIA 3 to 5 in the USA and 3 to 6 in Australia), and delivery charges are set at a flat rate depending on the destination address. We offer free shipping to customers who purchase a particular amount.
Any local excise duties and taxes are the sole responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs. You must inform Global Whisky Line Ltd. before placing an order if there are additional customs procedures to follow in your country.
Cancelling your order & refunds
Your right to cancel an order for goods starts the moment you place your order and ends 31 days from the day you receive your goods.
Once you have decided to cancel an order, you have a further 14 days to return the items to us. You must use a reputable and trackable service, for instance, DHL, ParcelForce, or Fedex. If you are returning goods that are not faulty, we are obliged to refund the original delivery charge, but we are not obliged to cover your return postage costs.
We will send you an email once your return has been received and inspected to notify you that we have received your returned item(s). For your refund to be approved, we must receive the goods in the same condition they were dispatched within the time frame specified above. Deductions can be made where goods have been returned to us in an unsatisfactory or unsaleable condition.
If your refund is approved, we will process it within 3 days. Please note that credit card companies and banks typically delay crediting funds to your account by several days after the refund has been initiated by ourselves, and this is beyond our control.
Please do not send your purchase back to the manufacturer.
To return your product, you should first notify us by phone or email, Before mailing product
In the event of a complaint, please contact us by e-mail at firstname.lastname@example.org, giving as much detail as you can. All complaints will be acknowledged within 24 hours. Each complaint will be treated as confidential.