Cancelling your order & refunds
Your right to cancel an order for goods starts the moment you place your order and ends 31 days from the day you receive your goods.
Once you have decided to cancel an order, you have a further 14 days to return the items to us. You must use a reputable and trackable service, for instance, DHL, ParcelForce, or Fedex. If you are returning goods that are not faulty, we are obliged to refund the original delivery charge, but we are not obliged to cover your return postage costs.
We will send you an email once your return has been received and inspected to notify you that we have received your returned item(s). For your refund to be approved, we must receive the goods in the same condition they were dispatched within the time frame specified above. Deductions can be made where goods have been returned to us in an unsatisfactory or unsaleable condition.
If your refund is approved, we will process it within 3 days. Please note that credit card companies and banks typically delay crediting funds to your account by several days after the refund has been initiated by ourselves, and this is beyond our control.
Please do not send your purchase back to the manufacturer.
Return shipping
To return your product, you should first notify us by phone or email, Before mailing product
Complaints
In the event of a complaint, please contact us by e-mail at info@globalwhiskyline.com, giving as much detail as you can. All complaints will be acknowledged within 24 hours. Each complaint will be treated as confidential.